Your playlists, played like a premium service.

1. Who we are and what you're agreeing to

Premium Player is a media player application published at premiumplayer.com ("Premium Player", "we", "us"). These terms are a binding agreement between you and Premium Player covering the app on every platform we publish it for, the website, the activation and playlist management services, and the sync account. By installing the app, creating an account, activating a device or using the website you accept these terms. If you don't agree with them, don't use the app.

2. What the app is, and what it isn't

Premium Player plays playlists in M3U, M3U8, JSON and Xtream Codes format that you supply. It reads guide data in XMLTV format from a URL you provide. The app ships empty: it contains no channels, films, series, recordings or playlists, and we do not sell, host, index, recommend or link to any of these. We are not an IPTV service and we have no affiliation with any provider of IPTV content. Anyone selling Premium Player bundled with a channel subscription, or describing the app as including channels, is doing so without our permission.

3. Free trial

Every new device gets a 7-day trial of the full app so you can confirm it works with your playlist on your hardware before you pay. The trial is per device and starts on first launch. When it ends, playback stops until the device is activated; your settings and playlists remain on the device.

4. Your licence

When you activate a device we grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the app on that device for your own non-commercial use. The licence is tied to the device's MAC address. You may not copy, modify, decompile, reverse-engineer, resell, rent or sublicense the app, remove any notices from it, or use it to build a competing product. The app, its code, design, name and logo belong to Premium Player and its licensors and are protected by copyright and trademark law.

5. Your playlists and content

Everything the app plays comes from playlists and URLs you add. You are solely responsible for them. By adding a playlist you confirm that you own the content or have the right to view it, record it and, where you use casting or multi-screen, display it on other screens, and that doing so is lawful where you are. We do not inspect, endorse or vouch for any playlist, and we cannot answer questions about any provider's channel line-up, stream quality or billing. We do not support, encourage or condone streaming copyright-protected material without the rights holder's permission.

6. Acceptable use

You agree not to use the app or our services to infringe anyone's rights, to distribute or advertise playlists, to interfere with the activation service, to share or resell activations except as a registered reseller under a reseller agreement, or to misrepresent Premium Player as a content service. Attempts to bypass activation, tamper with the device key, or automate the website are a breach of these terms.

7. Accounts, activation and sync

Activation is identified by your device's MAC address and device key, and your receipt is sent to the email you give at checkout. Signing in with that email on another activated device enables sync of playlists, favourites and watch history between your devices. Keep your device key and account email private. Within 12 months of purchase you may transfer an activation once to a replacement device from the Manage page; after that, a new device requires a new activation. We may refuse or reverse a transfer that looks like resale.

8. Copyright complaints

We respect intellectual property rights. Because the app contains no content, a complaint about a stream should go to the party distributing it. If you believe our website, app or a reseller using our name infringes your rights, email [email protected] with the material in question, where it appears, and proof that you hold or represent the rights. We respond to valid notices promptly and may suspend accounts used to distribute infringing playlists.

9. Service changes and availability

We work to keep the activation, playlist and sync services available, but they may be interrupted for maintenance, updates or reasons outside our control. We may add, change or remove features, drop support for operating system versions that their makers no longer support, and change prices for new purchases. An activation you have already paid for keeps working on its device for the life of that device and app platform.

10. No warranty

The app and services are provided "as is" and "as available". To the fullest extent the law allows, we make no warranty that the app will be error-free, that any stream will play, or that it will meet your requirements. Playback quality depends on your playlist source, device and internet connection, none of which we control.

11. Limitation of liability

To the fullest extent the law allows, Premium Player is not liable for indirect, incidental, special or consequential loss, or for any loss arising from playlists or content you add, from a provider's actions, or from interruptions to the service. Our total liability to you for all claims relating to the app is limited to the amount you paid us for the activation concerned. Nothing in these terms limits liability that cannot be limited by law, including consumer rights that apply where you live.

12. Indemnity

You agree to indemnify Premium Player and its staff against claims, losses and costs (including reasonable legal fees) arising from the playlists or content you use with the app or from your breach of these terms.

13. Suspension and termination

We may suspend or end an activation or account if you breach these terms, if we receive a valid legal notice concerning your use, or if the activation was obtained fraudulently or through an unauthorised reseller. You can stop using the app at any time by uninstalling it. Sections 4, 5, 10, 11, 12 and 15 survive termination.

14. Changes to these terms

We may update these terms. The date at the top shows the current version. For material changes we will notify you in the app, on the website or by email before they take effect. Using the app after that date means you accept the updated terms.

15. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules, and the courts of Ontario have exclusive jurisdiction, except where the consumer law of your home country gives you the right to bring a claim there. Before starting a claim, either party must send the other a written description of the dispute and allow 30 days to resolve it.

16. Contact

Questions about these terms: [email protected], or the Contact page.

1. Scope and acceptance

These terms apply to every order placed through premiumplayer.com, including device activations, reseller credit packs and transfers. By confirming payment you accept these terms and the Terms of use. They form the complete agreement for your purchase, together with the receipt we email you.

2. What you are buying

A device activation unlocks the Premium Player app on one device, identified by its MAC address, for the life of that device. It includes all future updates of the app on that platform and a sync account tied to your email. It does not include any playlists, channels, media, EPG data or subscriptions of any kind, and no such thing is implied by any description, screenshot or sample guide on our website. A reseller credit pack is a prepaid number of activations to be applied through the reseller panel.

3. Prices and payment

Prices are shown in US dollars and exclude any sales tax, VAT or GST, which is added at checkout where we are required to collect it. The price in force when you confirm payment applies; we may change prices for future orders at any time. Payment is taken in full at the time of order by card, Apple Pay or Google Pay through our payment provider, which handles your card details under its own terms and security certification. By paying you confirm that you are authorised to use the payment method and have sufficient funds. Your bank's own timing applies to when the charge appears.

4. Order process

You enter the device's MAC address, device key, your email and platform, optionally a reseller or promo code, review the order summary and confirm payment on the secure checkout page. We then email a receipt and activate the device. Check the MAC address carefully before paying: activations are applied to the exact MAC address entered, and we can correct a typo only if the mistaken address has not already been activated by someone else.

5. Delivery

Activation is delivered electronically. The device is normally unlocked within a minute of payment approval; in rare cases bank approval takes up to an hour. If the app still shows the trial screen after that, close and reopen it so it checks in again. If it is still not activated, contact us with your receipt number and MAC address and we will apply it manually within one business day.

6. Refunds

Because the full app is available free for 7 days on every device, we ask you to test it with your own playlist on your own hardware before you buy. After payment you may request a refund within 14 days if the app cannot be made to work on your device and our support team is unable to fix it. Refunds are not given for problems with a playlist or provider (buffering, missing channels, expired or blocked links), because these are outside the app, for a change of mind, for a device you no longer own, or for an activation applied to a MAC address you entered incorrectly and which has since been used. Where consumer law in your country gives you additional rights, those rights apply.

7. Duplicate or mistaken payments

If you were charged more than once for the same device, email [email protected] with the date, the last four digits of the card and the MAC address, and we will refund the duplicate charge in full.

8. Transfers to a new device

Within 12 months of purchase you may move an activation once to a replacement device of your own, free of charge, from the Manage page. The old device is deactivated at the same time. We may refuse transfers that show a pattern of resale.

9. Reseller credit packs

Credit packs are sold only to approved resellers under a separate reseller agreement. Credits never expire. Unused credits are refundable within 30 days of purchase at the price paid; credits already applied to devices are not. Resellers may sell activations of the player only and may not bundle them with, or describe them as including, any content service.

10. Proof of purchase

The receipt we email and the records held by our payment provider are the proof of your order. Keep the receipt: it is needed for support, transfers and refunds.

11. Suspension of an activation

We may suspend or cancel an activation obtained by fraud, chargeback abuse, or through an unauthorised reseller, or where the Terms of use are breached. A chargeback filed instead of a refund request will result in the activation being suspended while it is investigated.

12. Governing law and contact

These sale terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, subject to any consumer protections that apply where you live. Questions about an order: [email protected].

1. Who is responsible

Premium Player (premiumplayer.com) is the data controller for the information described here. Questions and requests go to [email protected]. Words not defined here have the meaning given in the Terms of use.

2. Information we collect

Account and purchase details. The email address you give at checkout, your name if you provide it, the platform you selected, and the receipt and transaction reference from our payment provider. Card details are entered on the payment provider's page and are never sent to us; we receive only the last four digits, card brand and an approval reference.

Device details. The device's MAC address, device key, platform, operating system version, app version and last check-in time. These are what identify an activation.

Playlists and sync data. If you add a playlist through the website or turn on sync, we store the playlist name, URL or Xtream server address and credentials, EPG URL, favourites, category settings and watch progress so they can be delivered to your devices. Uploaded playlist files are forwarded to the device and deleted from our servers within 24 hours. Sync data is encrypted at rest. We do not inspect playlist contents and we do not record which channels or programmes you watch; watch progress stays on your devices and in your encrypted sync data only.

Diagnostics. If the app crashes or a stream fails, it can send a diagnostic report containing the IP address, device details above, app configuration, error codes and timestamps. Stream URLs in these reports are truncated to the host name.

Support messages. Whatever you send us through the Contact page or by email, with the details you include.

Website usage. Our web server keeps standard access logs (IP address, pages visited, browser type, time) for security and capacity planning.

3. How we use it

We use this information to deliver and verify activations, provide sync and playlist delivery, send receipts and service notices, diagnose and fix faults, respond to support requests, prevent fraud and abuse, and meet legal obligations such as tax records. We do not use it for advertising, we do not build viewing profiles, and we do not sell or rent it to anyone.

4. Who we share it with

We share data only with service providers who process it on our instructions and under contract: our payment provider (checkout and receipts), our email delivery service (receipts and notices), our hosting provider (servers and encrypted storage) and our crash-reporting service (diagnostics). If a reseller activated your device, that reseller can see the device's MAC address, platform and activation date in their panel, but not your email, playlists or sync data. We disclose information to authorities only when legally required, and we tell you when we are allowed to.

5. Cookies

premiumplayer.com uses only cookies that are needed for the site to work, such as keeping you signed in to the Manage page and remembering your language. We don't use advertising or cross-site tracking cookies. The payment provider sets its own cookies on its checkout page under its own policy. The app itself doesn't use cookies.

6. How long we keep it

Activation and device records are kept for as long as the device is activated and for 24 months after its last check-in. Sync data is deleted 12 months after your last sign-in, or immediately on request. Diagnostic reports are kept for 90 days. Support correspondence is kept for 2 years. Purchase records are kept for 7 years as tax law requires. Web server logs are kept for 30 days.

7. Security

Data is transmitted over TLS and stored encrypted. Access is limited to staff who need it to run the service. No system is perfectly secure, so if we learn of a breach affecting your data we will tell you and the relevant authorities as the law requires.

8. Your rights

You can ask us for a copy of the personal data we hold about you, ask us to correct it, ask us to delete it (which also deletes your sync data and ends sync, though an activation remains tied to the device), or object to a particular use. Email [email protected] from the address on your receipt; we answer within 30 days. If you are in the EU, UK, Canada or another jurisdiction with a data protection authority, you also have the right to complain to that authority.

9. Children

The app and website are not directed at children under 16, and we do not knowingly collect personal data from them. The Parental PIN feature is designed so that a parent's account controls what a child can see. If you believe a child has given us personal data, contact us and we will delete it.

10. International transfers

Our servers are located in Canada and the European Union. Where data is processed outside your country, we use providers that offer contractual protections recognised under the applicable data-protection law.

11. Changes

We may update this policy. The date at the top shows the current version, and we will notify you in the app or by email of any change that affects how your data is used.

12. Contact

Privacy questions and requests: [email protected], or the Contact page.

The app is empty until you add a playlist

Premium Player plays M3U, M3U8, JSON and Xtream Codes playlists that you supply, and reads XMLTV guide data from a URL you supply. The channel names, programmes and artwork shown on this website are illustrations of how the app displays a playlist; they are not channels we offer. If you don't already have a playlist from a provider you have a lawful arrangement with, there is nothing for the app to play, and you should not buy an activation.

We can't help with provider problems

Buffering, missing or dead channels, expired links, wrong guide data and billing questions all originate with the playlist source. The app shows the error code it receives so you can report it to your provider. Our support team can only help with activation, installation, app bugs and account questions, and these are not grounds for a refund under the Terms of online sale.

Copyright

You confirm, each time you add a playlist, that you have the right to view, and where applicable record and cast, the content it contains. We do not inspect playlists, we do not endorse any source, and we do not support streaming copyright-protected material without the rights holder's permission. We act on valid copyright notices concerning our website, app or resellers, and we suspend accounts used to distribute infringing playlists.

Misuse of our name

Only premiumplayer.com and approved resellers listed on our Resellers page sell Premium Player activations. Anyone offering the app bundled with a channel subscription, or using our name or logo to sell content, is not authorised by us. We take action against misuse of our trademarks, and activations obtained that way may be suspended.

Reporting

To report a copyright concern, an unauthorised seller or misuse of our name, email [email protected] with the details and any evidence. We reply to every valid report.